FAQ'S

CHRISTMAS 2020 DELIVERY CUT OFF DATES:

Our Courier Service has recommended  that you place your orders by these dates to make sure they end up under the tree in time for Christmas.

- 3rd Dec for long-haul national deliveries (eg. WA and Far North QLD).

- 14th Dec for deliveries to interstate metro areas or Victorian regional areas.

- 15th Dec for NZ.

- 17th Dec for deliveries within Melbourne metro.

We will also offer our optional Express shipping service throughout December for any last minute gift orders.

WHERE DO YOU SHIP TO?

We ship Australia wide and also to New Zealand. Please get in touch for international rates for the rest of the world.

DO YOU DELIVER TO A P.O BOX?

We can now send to P.O Boxes using Australia Post. Unfortunately our couriers do not deliver to P.O Boxes and Locked Bag addresses at this stage. 

IS A SIGNATURE REQUIRED FOR DELIVERY?

With permission our parcels can be left at the property without a signature. Please note on your order your special delivery instructions. If the recipient is not home and the delivery driver deems it unsafe to leave the parcel a card will be left. The recipient can then arrange to collect the gift from their local depot at their convenience.

CAN DELIVERIES BE MADE ON WEEKENDS?

Our couriers delivery Mon - Fri (excluding public holidays) Local deliveries can be made on weekends and if you are sending to Melbourne, get in touch as we may be able to arrange a set day delivery to some suburbs outside of our local zone.

CAN I PICK OR CHANGE PRODUCTS IN THE BAGS?

Yes! Just send us a message on our contact page and we can customise a bag just for you. Additional charges may apply.

DO YOU OFFER A REFUND FOR CHANGE OF MIND PURCHASES?

Unfortunately we don't accept any refunds or returns on change of mind purchases. If an item is damaged, please email us at hello@alittlepep.com.au within 48 hours of receiving your A Little Pep package, please include photos of the damaged goods.

WHEN SHOULD I EXPECT MY DELIVERY?

 Orders take 1-5 business days to arrive within metro areas and remote areas may take longer with our standard courier service. If you need your gift super quick let us know via email at hello@alittlepep.com.au and we'll see what we can organise for you!

Please note that once your A Little Pep package has been collected by our courier, it is up to them to deliver it within the time frame they have given us. We cannot take any responsibility for delayed or lost packages.

* Please note - due to covid-19 delivery times may take longer than expected. Please be patient.

A guide to shipping time frame

Shipping to -

Melbourne Metro - 1-2 Business Days

Sydney Metro - 3 Business Days

ACT Metro - 3 Business Days

Adelaide Metro - 3 Business Days

Brisbane Metro - 3 Business Days

Perth Metro - 4 Business Days

NT Metro - 5 Business Days

Tas Metro - 5 Business Days

HOW CAN I TRACK MY PARCEL?

You should receive tracking updates from Interparcel through the email address you provide at checkout. We will also send you your Sendle tracking number via email on confirmation that your order has been processed.

ALCOHOL DELIVERY

It is against the law in Australia to supply alcohol to a person under the age of 18 years and illegal for a person under the age of 18 years to purchase or receive liquor. For all gifts with alcohol included, please ensure that the recipient is aged over 18 years.

Please note alcohol deliveries are legally not permitted to be shipped to all locations in the Northern Territory, Western Australian Postcodes 6798-6799 and Queensland Postcodes 4605, 4713, 4816, 4825, 4830, 4871, 4876.

BUILD YOUR OWN GIFT BOX (WITH ALCOHOL)

It is against the law in Australia to supply alcohol to a person under the age of 18 years and illegal for a person under the age of 18 years to purchase or receive liquor. For all gifts with alcohol included, please ensure that the recipient is aged over 18 years.

Two litres is the maximum volume of alcohol permitted in each gift.
The gift can only be delivered to another adult over the age of 18.
The gifts must be delivered between the hours of 7am to 7pm.

The gift delivery must adhere to the above rules. If it does not, or we deem the order delivery to be inappropriate we will notify you, cancel and refund your order as soon as possible. 

Contact Us if you have any queries about your order - hello@alittlepep.com.au